Sophos Certified Engineer Practice Exam

What should be checked if there is an issue with a protected endpoint's email quarantine functionality?

1. Email Service Settings

2. Self-Service Portal Access

3. Threat Protection Policy

4. System Update Status

The correct answer is: Self-Service Portal Access

In the context of troubleshooting issues with a protected endpoint's email quarantine functionality, access to the self-service portal is crucial. This portal is typically where users can view, manage, and release quarantined emails. If users are unable to access this portal, it would directly affect their ability to interact with the quarantined emails, leading to functionality issues that manifest as problems with the email quarantine feature. Ensuring self-service portal access is a primary step because, without it, users cannot interface with the quarantine management system effectively. This can result in misunderstandings about the status of their quarantined emails or lead to an inability to release emails that have been mistakenly marked as threats. Thus, checking this access serves as an essential first step when diagnosing email quarantine functionality issues on a protected endpoint.